Delivery & Shipping Policy (Concise Version)
1. Delivery Coverage & Fees
Free Shipping: Offered for 26 mainland EU countries and the 48 contiguous US states.
Excluded Areas: Hawaii, Alaska, Guam, Puerto Rico, other US territories, and EU island territories.
Shipment Info: Hot‑escooter covers all shipping fees; goods ship from Poland or the US. EU orders are delivered via FedEx/UPS.
2. Shipping Timelines
Processing: In‑stock items ship within 2–3 business days (same‑day dispatch available), excluding weekends and public holidays.
Notification: A shipping confirmation email will be sent once dispatched.
Estimated Transit: 4–7 business days on average.
Regional Delivery Estimates
- EU: 4–7 business days
- UK: 10–15 business days
- USA: 3–7 business days
- Southeast Asia: 15–20 business days
Important Notes
Total delivery duration includes both processing and transit time.
Delays may happen due to public holidays, bulk orders, new product releases or stock replenishment, which are beyond Hot‑escooter’s control.
Hot‑escooter accepts no liability for lost, stolen or damaged goods after delivery signature. It will assist customers with courier claims (FedEx/UPS) but is not responsible for courier performance.
Tracking numbers may require several days to activate.
Signature confirmation is mandatory for all deliveries. Customers shall monitor shipment status and coordinate with couriers; Hot‑escooter is not liable for undeliverable packages.
Shipping Adjustments & Cancellations
Before Dispatch
- Cancellation: Submit requests to info@hot‑escooter.com; only confirmed via official support emails.
- Address / Order Changes: Free adjustments permitted only on the order date prior to shipment. Fast‑processed orders may not support modifications as they usually ship the next business day.
After Dispatch
- Cancellation: No order edits allowed. Refuse package delivery to start a return, subject to a €180 return shipping fee. Hot‑escooter will provide a return label for courier collection.
- Address Changes: Free if successfully updated. Failed updates require package refusal for refunds, with a €180 return fee applicable.
- E‑Bike Model Swaps: Contact support to reorder and return the original unit. Cancellations must be requested by email and formally approved before return. Unsolicited returns will be rejected, with all associated costs and losses borne by the customer.
