Warranty Policy (Concise Version)
This warranty covers manufacturing defects for products bought through official Hot‑escooter authorized channels, valid only for the original buyer and non‑transferable. Free gifts/accessories are not covered.
Core Provisions
- Registration: Auto‑activated upon delivery from our official online store.
- Term: Begins on the purchase date; invalid for goods from unauthorized vendors.
- Claim Requirement: Valid purchase proof is mandatory for all warranty requests.
Safety Reminders
Products are not for users under 18. Minors shall ride with adult supervision. Stolen e‑bikes are excluded from warranty; high‑security locks are recommended.
Covered Components & Warranty Duration
- Battery: 1‑year free repair with genuine parts (defect judged solely by Hot‑escooter).
- Frame: 2‑year free replacement. Labor fees for component transfer are excluded. Substitute frames (alternative styles/colors or minor‑blemish stock frames complying with safety standards) may be provided if out of stock.
- Core Parts (Motor, controller, charger, throttle, pedal‑assist sensor, display, flywheel): 1‑year warranty.
Warranty Exclusions
- Consumables (normal wear‑and‑tear): Tires, tubes, brake pads, cables, grips, chains, spokes, kickstand lights, screens, pedals, cranks, saddles, shifters (available for purchase at hot‑escooter.store).
- External/improper‑use damage: Accidents, stunts, racing, poor storage/maintenance/repair, liquid/chemical exposure, physical/electrical overload, cosmetic scratches/dents (not caused by Hot‑escooter), tampered serial numbers, non‑official accessories, collisions, natural disasters, theft, improper power supply.
- Battery exceptions: Use of unapproved chargers, improper charging, unauthorized battery modification/damage, use in non‑compatible devices.
Claim Process
Submit warranty applications to info@hot‑escooter.com with purchase proof and defect photos/videos within the warranty period. Hot‑escooter provides free replacement parts; buyers bear shipping costs. Installation fees are not covered unless approved by after‑sales service.
Shipping Damage
Report visible damage within 7 days of delivery with visual evidence via info@hot‑escooter.store. Scratched/missing accessories, minor packaging damage, paint chips, bent flexible parts and post‑use consumable wear are not eligible for compensation.
Service Access
For functional faults under normal use, contact the support page on hot‑escooter.com or email info@hot‑escooter.com. Technical assessment will be conducted with your purchase proof and defect evidence. Approved replacement parts come with step‑by‑step installation guides.
